Exchange Policy
Exchange Policy
At LeatherStreet, we understand that sometimes preferences change, and we want to ensure you find the perfect leather piece. Our Exchange Policy is designed to facilitate smooth exchanges for your complete satisfaction.
1. Eligibility for Exchanges:
Exchanges are accepted for unused items, in their original condition, and with all original tags and packaging. To be eligible for an exchange, initiate the process within [insert number] days of receiving your order.
2. How to Initiate an Exchange:
To start the exchange process, please contact our customer support team through our Contact Us page. Provide your order number, details about the item you wish to exchange, and the reason for the exchange. Our team will guide you through the necessary steps.
3. Exchange Shipping:
Customers are responsible for the cost of return shipping for exchanges unless the exchange is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Exchanged Items Availability:
Exchanges are subject to availability. If the item you want to exchange is no longer available, our team will work with you to find a suitable alternative or issue a store credit.
5. Processing Time:
Once we receive your returned item and confirm its eligibility for exchange, we will process the exchange promptly. Please allow [insert number] business days for the new item to be shipped.
6. Exchanges for Different Sizes or Colors:
If you wish to exchange an item for a different size or color, follow the exchange process mentioned above. Once the returned item is received and approved, we will ship the desired size or color based on availability
7. Exchanges for Different Products:
For exchanges involving different products, initiate the return process for the unwanted item and place a new order for the desired item.
8. Non-Exchangeable Items:
Certain items, such as personalized or customized products, are non-exchangeable unless they arrive damaged or defective. Please contact our customer support for assistance with such items.
9. Contact Us:
For any questions or concerns regarding exchanges, please reach out to our customer support team via our Contact Us page. We are here to assist you throughout the exchange process.
LeatherStreet is committed to providing a seamless exchange experience, allowing you to discover the perfect leather piece.
Thank you for choosing us for your leather fashion needs.
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CONTACT INFORMATION
- Phone : (747)3022140
- EMAIL : support@theleatherstreet.com
- ADDRESS : SAN-FRANSICO, CA